At The Cata.Kor, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your order, please review our Refund & Return Policy below.
1. Returns We accept returns within 30 days of the delivery date. To be eligible for a return:
Proof of purchase (receipt or order confirmation) is required.
Certain items, such as perishable goods, gift cards, and personal care products, are non-returnable.
2. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.
3. Exchanges If you received a defective or damaged item, we offer exchanges for the same product. Please contact us at [Insert Email] within 7 days of receiving your order to arrange a replacement.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item sent).
We recommend using a trackable shipping service to ensure the safe return of your item.
5. Late or Missing Refunds If you haven’t received a refund after the stated processing time:
Check with your bank or credit card provider, as processing times may vary.
If the issue persists, contact us at [Insert Email] for further assistance.
6. Cancellations Orders can be canceled within 24 hours of purchase for a full refund. Once an order is processed, it cannot be canceled.
7. Contact Us For any questions or assistance regarding returns and refunds, contact us at:
Cata.Kor
Email: theuniquelair@gmail.com
By purchasing from Cata.Kor, you agree to this Refund & Return Policy